Suggestions, Comments and Complaints

If you would like to comment on or feel unhappy/concerned with any service you have received from the practice, please complete our online feedback form. The practice manager will investigate and contact you within 2 working days.

Alternatively, you may wish to take the complaint to NHS England’s complaints department. NHS England is the commissioner or purchaser of primary care, ie GPs, dentists, opticians, pharmacy and some specialised services.

You can contact the Complaints Team at NHS England:

  • By post to:
    NHS England
    PO Box 16738
    Redditch
    B97 9PT
  • By email to: england.contactus@nhs.net (Please state: ‘For the attention of the complaints team’ in the subject line.)
  • By telephone: 0300 311 22 33 (Monday to Friday 8:00 to 18:00, excluding English Bank Holidays)

If you feel the practice’s response is not satisfactory, you may contact the parliamentary and health service Ombudsman who will review your complaint and the practice’s response.