Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

A to Z of Health

Pharmacists can also advise on minor illnesses and injuries:

Minor Injury Units and A&E Units:

James Paget University Hospital
Lowestoft Road
Gorleston-on-Sea
NR31 6LA
Tel: 01493 452452
24 hours
Norfolk & Norwich University Hospital
Colney Lane
Norwich
NR4 7UY
Tel: 01603 286 286
Open 24 Hours
Norwich Practices Health Centre (Walk-In Centre)
Rouen House
Rouen Road
NR1 1RB
Tel: 01603 677500
07:00 – 21:00

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Minor Illness

Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis. No appointment is necessary. Many Pharmacists have a confidential area and are open till late and at weekends.

Find your nearest pharmacy:

See a Nurse

…for blood tests, vaccinations, blood pressure checks, health reviews, ECGs, Warfarin checks, family planning and sexual health advice, wound management and cervical screening.

Get help for any health problem

No more waiting on the phone to get a GP appointment! Tell us your problem or question and we’ll get back to you within 2 working hours – online, phone or face to face.

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend at least 6 weeks) before your journey.

Please note that only the vaccinations for Hepatitis A, Typhoid, Diphtheria, Tetanus and Polio are available on NHS prescriptions.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

For referrals, including self referrals, please visit our Reception and Enquiries room.

Anxiety, Depression & Stress (Mental Health)

Wellbeing

Wellbeing Suffolk offer help and support to improve wellbeing and manage stress, low mood and anxiety. They aim to reduce the onset of mental ill health, prevent deterioration and promote recovery by offering a range of flexible services tailored to meet your specific needs.

Telephone: 0300 123 1503

Website: www.wellbeingnands.co.uk

Campaign Against Living Miserably (CALM)

The Campaign Against Living Miserably (CALM) is leading a movement against male suicide, the single biggest killer of men under 45 in the UK.

Telephone: 0800 585 858

Website: www.thecalmzone.net

Crisis Text Line

Crisis Text Line in the UK provides free, confidential support, 24/7 via text. It’s the first free 24/7 texting service in the UK for anyone in crisis anytime, anywhere via the medium people already use and trust.

Text: START/HELLO to 85258

Website: www.crisistextline.uk

SANE

SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.

Telephone: 02038 051 790

Website: www.sane.org.uk 

Email: info@sane.org.uk

Norfolk LGBT+ Project

To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.

Telephone: 01603 219 299 

Website: www.norfolklgbtproject.co.uk 

Email: info@norfolklgbtproject.co.uk

Combat Stress

Combat Stress is the UK’s leading charity for veterans’ mental health. For a century, they have helped former servicemen and women with mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD). 

Telephone: 08001 381 619

Text: 07537 404 719

Website: www.combatstress.org.uk 

Email: helpline@combatstress.org.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

Catalyst Counselling

Catalyst offer affordable counselling and talking therapies for adults and couples of all ages, training for counsellors and psychotherapists, supervision and staff support for clinicians and other professionals, and Wellbeing/employee assistance programmes for local employers and workplaces.

Telephone: 01502 516957

Website: www.catalyst-wcs.org.uk

Email: office@catalyst-wcs.org.uk

More services for young people
ADHD & Autism

Norfolk & Waveney Adult ADHD Service

Adults with attention deficit hyperactivity disorder (ADHD) or suspected ADHD in the Norfolk & Waveney area can receive specially-targeted assessment and diagnosis. The service is available to ensure people aged 18 and over can receive the right medication, wherever appropriate.

Telephone: 03300 581 840

Website: www.heron.nhs.uk

Email: AdultADHD@nsft.nhs.uk

IDT Coastal Suffolk

Coordinated delivery of community mental health services that includes support for children and their families, adolescents, working age and older adults, and individuals with a learning disability.

They provide clinical interventions to address complex mental health needs, as well as certain specialist difficulties such as ADHD and autism.

Telephone: 01473 279200

Website: www.nsft.nhs.uk

Asperger East Anglia

Asperger East Anglia offers personal, friendly assistance for everyone with Asperger syndrome and their carers by providing a comprehensive and integrated service. 

Telephone: 01603 620 500

Website: www.asperger.org.uk

Email: info@asperger.org.uk

ASD Friendly

ASD Friendly is a close-knit community of parents and carers of people with Autism and Asperger’s Syndrome. 

Website: www.asdfriendly.org

Autism Anglia

Autism Anglia is an independent charity which provides care and support to autistic children, adults and their families in East Anglia.

Telephone: 01206 577 678

Website: www.autism-anglia.org.uk

Email: info@autism-anglia.org.uk

Autism Independent UK (SFTAH)

Autism Independent UK helps to increase awareness of autism to the notice of all, together with well established and newly developed approaches in the diagnosis, assessment, education and treatment.

Telephone: 01536 523 274

Website: www.autismuk.com

Email: autism@autismuk.com

Child Autism UK

Child Autism UK provide services to enable children to overcome difficulties with communication, learning and life skills and give families the techniques and strategies to cope with autism through the use of Applied Behaviour Analysis (ABA). 

Telephone: 01344 882 248

Website: www.childautism.org.uk 

Email: info@childautism.org.uk

Dimensions

They support people with learning disabilities and autism to have a louder voice, choice and control in their lives. 

Telephone: 03003 039 001

Website: www.dimensions-uk.org

National Autistic Society (NAS)

Founded in 1962, they are the UK’s leading charity for autistic people and their families. Their goal is to help transform lives, change attitudes and create a society that works for autistic people.

Telephone: 08088 004 104

Website: www.autism.org.uk

Carers

Carers Direct

If you or someone you know needs help with day-to-day living because of illness or disability, Carers Direct can offer support.

Telephone: 0808 802 0202

Website: www.nhs.uk/carersdirect

Email: CarersDirect@nhschoices.nhs.uk

Suffolk Carers

Suffolk Carers help family carers of all ages across Suffolk get the support they need to live fuller lives.

Telephone: 01473 835477

Website: www.suffolkfamilycarers.org

Email: hello@suffolkfamilycarers.org

Caring Together

Caring Together is a network partner of Carers Trust and has grown significantly over the past ten years, providing more services and more help for family carers and their families across Cambridgeshire, Peterborough and Norfolk. 

Telephone: 01553 750 014

Website: www.caringtogether.org

Email: hello@caringtogether.org

Chill4us Carers

Chill4us Carers is the social network community for family carers and is about, information, humour, fantasy and fun, chat with carers and finding help when the caring ends. 

Website: www.chill4uscarers.co.uk

Waveney Crossroads Care (Caring for Carers)

Crossroads Care is Britain’s leading provider of support for carers and the people
they care for. We work with over 35,000 individuals and their families, helping carers
make a life of their own outside caring.

Telephone: 01502 574526

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: info@carersuk.org

Bereavement

Cruse Suffolk

Cruse is committed to breaking the stigma around grief and ensuring that everyone, no matter how old or young, can access the highest quality support following a bereavement.

Telephone: 01473 230888

Website: www.suffolkcruse.co.uk

Brake

Brake’s helpline is a quality accredited, Freephone, confidential support service, providing information and advocacy, emotional support and a listening ear for survivors of road crashes.

Telephone: 08088 000 401 

Website: www.brake.org.uk

Email: helpline@brake.org.uk 

Child Death Helpline

The Child Death Helpline aims to provide a quality freephone service to anyone affected by the death of a child of any age. Callers to the helpline might be parents, grandparents, siblings, other family members, friends or involved professionals.

Telephone: 0800 282 986

Website: www.childdeathhelpline.org.uk

Email: contact@childdeathhelpline.org

The Compassionate Friends

TCF offers many different kinds of support for bereaved families. Whatever the cause of your loss, wherever you are in the UK, and whatever your circumstances – they are here to help.

Telephone: 03451 232 304

Website: www.tcf.org.uk 

Email: helpline@tcf.org.uk

Scotty’s Little Soldiers

Scotty’s Little Soldiers is a charity dedicated to supporting children & young people who have lost a parent whilst serving in the British Armed Forces.

Telephone: 08000 928 571

Website: www.scottyslittlesoldiers.co.uk 

Email: hello@scottyslittlesoldiers.co.uk 

Roadpeace in East Anglia

The aftermath of a road crash is devastating. They help bereaved families cope and build resilience through peer support, their local group network, befriending service and trauma support programmes. 

Telephone: 08454 500 355

Website: www.roadpeace.org

Email: info@roadpeace.org

Child Health

Musical Keys

Musical Keys is a charity which provides music and arts activities for people with disabilities and additional needs in Norfolk and the surrounding area. Their passion is making music accessible to everyone.

Telephone: 01603 766 690

Website: www.musicalkeys.co.uk

Email: info@musicalkeys.co.uk 

Dyspraxia Foundation

Our helpline is available to help you with problems and issues you may encounter; offering help and advice to people with dyspraxia, parents, carers, and families about or on the subject of dyspraxia.

Telephone: 01462 454 986

Website: www.dyspraxiafoundation.org.uk 

Email: info@dyspraxiafoundation.org.uk

Just One Norfolk

They deliver a range of community based children and young people’s health services across Norfolk. They aim to build confidence in families, children and young people to care for their own health and wellbeing as well as help families, children and young people in Norfolk access the right services for advice and help. Through this they can improve health outcomes for children and young people in Norfolk.

Telephone: 0300 300 0123

Website: www.justonenorfolk.nhs.uk

SPEADA

SPEADA has been formed by qualified youth workers and volunteers with a variety of experience between them in order to support all young people aged 11-19 years (or up to 25 with a disability) in West Norfolk.

Telephone: 07769 165 750

Website: www.speada.org.uk 

Email: info.speada@gmail.com

Cleft Lip and Palate Association

The Cleft Lip and Palate Association (CLAPA) is a small charity working to improve the lives of people born with a cleft and their families in the UK.

Telephone: 02078 334 883

Website: www.clapa.com 

Email: info@clapa.com

Point 1

Point-1 is a service from Ormiston Families providing assessment and support by professionals for children and young people who are experiencing mental health and emotional problems.

Telephone: 08009 774 077

Website: www.point-1.org.uk  

Email: help@point-1.org.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Solutions

Solutions is our Lowestoft Social Prescribing project and is run by North East Suffolk Citizen Advice Bureau (NESCAB). Every GP surgery has weekly appointments with Solutions advisers who can help people with a whole range of social problems that could impact on their health. We know by tackling these non-medical issues alongside medical ones we can improve the lives of people more. GPs or clinical staff in the surgery can make appointments with Solutions.

For more information

Lowestoft Rising

Aiming to create a significantly improved quality of life for everybody growing up, living in, working in, visiting and investing in Lowestoft.

Telephone: 01986 835114

Website: www.lowestoftrising.co.uk

Email: philip.aves@suffolk.pnn.police.uk

Ladies' Group - Lowestoft

A group for ladies of any age to have time to gather for a variety of indoor activities. An opportunity to make friends, share, care and laugh together.

Telephone: 01502 572546 or 01502 530511

Email: info@romanhill.org.uk

Lowestoft Art and Craft Group

Come along and try your hand at arts and crafts, or just join us for coffee and a chat. Meetings are every second Friday of the month from 13:00-15:00 at Boston Lodge, Boston Road, Lowestoft, NR32 1GU.

Telephone: 07341867131

Email: eve.ringer@nsft.nhs.uk

Gardening Team

Meetings are held on Mondays from October to March (excluding bank holiday) at 13:00 – St. Andrews Church, Roman Road, NR32 2QD.

Telephone: 01502 572546

Email: info@romanhill.org.uk

Carlton Colville Community Centre

Carlton Colville Community Centre offers a wide range of activities including dancing classes, bowls, knitting groups, badminton and car boots. Please contact directly for more information.

Telephone: 01502 581403

Website: www.carltoncolvilletowncouncil.gov.uk

Suffolk Stitchers and Knitters

A network of people who meet together to share ideas and find out what they can do to help others by supporting charities with sewing and knitting. The group also provides friendship and support to each other.

There are three resource centres with one in Lowestoft where people meet on a monthly basis. If you are interested, please contact directly.

Telephone: 07887902677 (Susan)

Email: ssk-organiser@gmx.com

Drugs and Alcohol

Dear Albert

Dear Albert helps individuals to stop taking alcohol and drugs.

Telephone: 01162 917 298

Website: www.dearalbert.co.uk 

Email: hello@dearalbert.co.uk

Hebron Trust

Hebron House is a safe, nurturing and intensively supportive community environment in which to rehabilitate from drug and alcohol dependency and the life-dominating problems that serious substance misuse can cause.

Telephone: 01603 439 905

Website: www.hebrontrust.org.uk

Matthew Project - Outside the Wire

A bespoke drug and alcohol service offering confidential advice and support to current and ex HM Forces personnel and their families, across Norfolk, Suffolk and Essex.

Telephone: 01603 626 123

Website: www.matthewproject.org

Email: OTW@matthewproject.org 

Matthew Project, Youth Service - Youth and Family Team

Supports children, young people, adults and their families with drug, alcohol and other related issues across Norfolk.

Telephone: 08458 688 172

Website: www.matthewproject.org 

Email: youth@matthewproject.org

Turning Point

They can offer you or a loved one a range of services depending on what you need, from detox and residential rehab to supported living and aftercare support.

Telephone: 01502 531138

Website: www.turning-point.co.uk

Email: suffolk@turning-point.co.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Elderly Care

Cinnamon Trust

Cinnamon Trust is the only specialist national charity which seeks to relieve the anxieties, problems, and sometimes injustices, faced by elderly and terminally ill people and their pets, thereby saving a great deal of human sadness and animal suffering.

Telephone: 01736 757 900

Website: www.cinnamon.org.uk

Contact Care, Saffron Housing Trust - Personal Alarms, Lifeline for the Elderly

Contact Care have been providing a reliable Lifeline Alarm Service since 1986. With your personal alarm button you can call for help day or night, from anywhere in your home or garden (within 50m of the lifeline unit), 365 days of the year.

Telephone: 08009 174 680

Website: www.contactcarelifeline.co.uk 

Email: contactcare@saffronhousing.co.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Age UK Suffolk

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.

Telephone: 0800 055 6112

Website: www.ageuk.org.uk

Homelessness

Bridgeview

Open day and night, people who are homeless can attend in the day time to get help and be booked in to sleep overnight for up to 7 nights whilst being found more permanent accommodation. Day time staff will help homeless people with applications for housing and DWP claims and there are regular GP visits at the centre for those not registered locally. Out of hours (evening and weekend) access to the hub is by calling the East Suffolk Councils Out of Hours Service.

Telephone: 01502 513974

Address: Commercial Road, Lowestoft, Suffolk, NR32 2TD

Maternity

TAMBA (Twins and Multiple Births Association)

Tamba is a UK based charity helping people around the world. It was set up by parents of multiples and interested professionals in 1978. 

Telephone: 01252 332 344

Website: www.tamba.org.uk 

Email: enquiries@tamba.org.uk

The National Childbirth Trust

Our mission is to support parents through the first 1,000 days, to have the best possible experience of pregnancy, birth and early parenthood.

Telephone: 03003 300 700

Website: www.nct.org.uk

The Lullaby Trust

The Lullaby Trust raises awareness of sudden infant death syndrome (SIDS), provides expert advice on safer sleep for babies and offers emotional support for bereaved families

Telephone: 08088 026 868

Website: www.lullabytrust.org.uk 

Email: support@lullabytrust.org.uk

Pregnancy Care Planner

Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you can find with the NHS Pregnancy Care Planner.

Website: www.nhs.uk

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Physiotherapy

East Coast Community Healthcare

East Coast Community Healthcare (ECCH) is a social enterprise which provides NHS community health services across Norfolk and Suffolk. As a social enterprise, ECCH is owned by its staff and uses any surplus resources for the benefit of communities in Norfolk and Suffolk.

Telephone: 01493 809977

Website: physioselfrefer.co.uk

Sexual Health

iCaSH Suffolk

iCaSH can offer a wide range of sexual health services including STD testing, contraception, and support and advice.

Telephone: 0300 300 3030

Website: www.icash.nhs.uk

C-Card Scheme

If you are aged 13 to 24 and living in Norfolk you are entitled to free condoms through the Your C-Card scheme. 

Website: www.c-card.areyougettingit.com

Norfolk LGBT+ Project

To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.

Telephone: 01603 219 299 

Website: www.norfolklgbtproject.co.uk 

Email: info@norfolklgbtproject.co.uk

THT Direct (Terrence Higgins Trust)

They offer a range of services available to anyone who lives in the Norfolk area. They provide outreach in the community for vulnerable young people and adults, and training for practitioners.

Telephone: 01603 226 666

Website: www.tht.org.uk 

Email: norfolksexualhealth@tht.org.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Social Prescribing

Solutions

Solutions is our Lowestoft Social Prescribing project and is run by North East Suffolk Citizen Advice Bureau (NESCAB). Every GP surgery has weekly appointments with Solutions advisers who can help people with a whole range of social problems that could impact on their health. We know by tackling these non-medical issues alongside medical ones we can improve the lives of people more. GPs or clinical staff in the surgery can make appointments with Solutions.

For more information

Stop Smoking

OneLife Suffolk

OneLife Suffolk is a partnership between Leeds Beckett University and MoreLife, commissioned by Suffolk County Council. They offer free services including, weight management for adults, families and young people, NHS health checks, stop smoking help, healthy activities and events that include health walks and more.

Telephone: 01473 718193

Website: onelifesuffolk.co.uk

Email: info@onelifesuffolk.co.uk

NHS Smoking Helpline - Go Smoke Free

Join the millions of people who have used Smokefree support to help them stop smoking. From email and text, to their free app and lots of other support, you can choose what’s right for you.

Website: www.nhs.uk/smokefree

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

Weight Management

Eating Matters - Eating Disorders Counselling Service

Eating Matters is a Norfolk charity offering counselling for people with mild to moderate eating disorders in the community.

Telephone: 01603 767 062 

Website: www.eatingmatters.org.uk

Email: eatingmatters@norfolkeda.org.uk 

OneLife Suffolk

OneLife Suffolk provides up to 12 months of free adult weight management support, providing you with the tools, advice and guidance needed to improve your lifestyle, achieve your weight loss goals and more importantly sustain the changes made for good.

Telephone: 01473 718 193 

Website: www.onelifesuffolk.co.uk/ 

Email: info@onelifesuffolk.co.uk

Great Yarmouth Green Gym

By taking part in outdoor practical nature conservation activities you can increase your fitness and energy levels and help improve your health and well-being. You can meet new people, learn new skills and help make a positive contribution to your local area.

Website: www.greatyarmouthgreengym.org.uk

Sentinel Leisure Trust

Ready to make a positive change? Sentinel Trust are offering a free 9 week course that aims to improve your lifestyle opportunities. Please contact Dale for more information.

Email: dale.webster@sentinellt.co.uk

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

More tools and apps

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

View more local pharmacies

Administration office

Administration office

How can we help you?

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