Prescription Ordering Direct Service

Our patients are now able to order their repeat medication via the Prescription Ordering Direct (POD) service!

Your prescription will be authorised by your GP and sent electronically to a nominated pharmacy of your choice or you can collect from your doctor’s surgery if preferred.

The NHS POD service is provided, on behalf of your GP practice, by NHS Norfolk & Waveney Clinical Commissioning Group.

Your call or online request will be answered by a fully trained handler who will be able to process your repeat prescription request. You will be asked for consent the first time you contact the POD service to check that you agree to the handler accessing your full medical record.

Your consent will be recorded for future reference. The handler will only access your personal information relevant to your request.

After initial consent has been taken a representative of your choice can order your prescription for you. You will need to give written consent to the practice before this can happen.

Please visit and complete the electronic form to order your repeat medication.

If you do not wish to use the website you can phone the POD service on 01502 718615 or text your name and surgery name to 07378 905 195 and you will be called back within 24 hours.

For further information, please see the information below or contact POD directly.